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Complaints on Health Services: A Survey of Persons With Disabilities
16 references·0 citing·40 second hop
Complaints on Health Services: A Survey of Persons With Disabilities (2010)Complaints on Health Services: A Survey o…The Emergence and Transformation of Disputes: Naming, Blaming, Claiming … (2017)The Emergence and Transformat…Winning the Service Game (2010)Winning the Service GamePublic Health Goals for Persons With Disabilities: Looking Ahead to 2020 (2009)Public Health Goals for Perso…Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context (2009)Predicting the Likelihood of …Employees’ Willingness to Report Service Complaints (2009)Employees’ Willingness to Rep…A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers (2006)A Voice From the Silent Masse…Persons with Disabilities (2005)Persons with DisabilitiesA voice of our own: Advocacy by women with disability in Australia and the Pacific (2005)A voice of our own: Advocacy …Using Complaint Behavior to Improve Quality Through the Structure and Process of Service Delivery (2002)Using Complaint Behavior to I…Policy, politics and the silencing of ‘voice’ (2002)Policy, politics and the sile…Complaints procedures in local government (2002)Complaints procedures in loca…Reforming the Israeli health system: findings of a 3-year evaluation (2001)Reforming the Israeli health …Disability Profile And Health Care Costs Of Medicare Beneficiaries Under Age Sixty-Five (2001)Disability Profile And Health…Creating a Space for Absent Voices: Disabled Women's Experience of Receiving Assistance with Daily Living Activities (1995)Creating a Space for Absent V…The Emergence and Transformation of Disputes: Naming, Blaming, Claiming . . . 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References

  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1981The Emergence and Transformation of Disputes: Naming, Blaming, Claiming . . .1,430 cited
  • 2010Winning the Service Game859 cited
  • 2017The Emergence and Transformation of Disputes: Naming, Blaming, Claiming …814 cited
  • 2006A Voice From the Silent Masses: An Exploratory and Comparative Analysis of Noncomplainers263 cited
  • 2005Persons with Disabilities82 cited
  • 2009Employees’ Willingness to Report Service Complaints69 cited
  • 2001Disability Profile And Health Care Costs Of Medicare Beneficiaries Under Age Sixty-Five68 cited
  • 2001Reforming the Israeli health system: findings of a 3-year evaluation66 cited
  • 2009Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context61 cited
  • 2009Public Health Goals for Persons With Disabilities: Looking Ahead to 202060 cited
  • 1995Creating a Space for Absent Voices: Disabled Women's Experience of Receiving Assistance with Daily Living Activities49 cited
  • 2002Complaints procedures in local government34 cited
  • 2002Using Complaint Behavior to Improve Quality Through the Structure and Process of Service Delivery27 cited
  • 2005

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A voice of our own: Advocacy by women with disability in Australia and the Pacific
17 cited
  • 2002Policy, politics and the silencing of ‘voice’15 cited
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