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IT SERVICE MANAGEMENT : TOWARDS A CONTINGENCY THEORY OF PERFORMANCE MEASUREMENT
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References

  • 1984Content Analysis: An Introduction to its Methodology.24,312 cited
  • 2004Case Study Research15,520 cited
  • 1990Basic Content Analysis7,746 cited
  • 2003Techniques to Identify Themes5,498 cited
  • 2020An overview of content analysis2,867 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 2007WITHDRAWN - Mixed Methods Sampling2,280 cited
  • 1991Better Stories and Better Constructs: The Case for Rigor and Comparative Logic1,715 cited
  • 1997Introduction to Case Study1,208 cited
  • 1999Information, Systems and Information Systems-Making Sense of the Field.1,070 cited
  • 1985Service Management: Strategy and Leadership in Service Businesses.736 cited
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  • 1997A Comprehensive Model for Assessing the Quality and Productivity of the Information Systems Function369 cited
  • 1989An Assessment of the Contingency Theory of Management Information Systems351 cited
  • 1977A General Contingency Theory of Management322 cited
  • 1984

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The Design and Understanding of Survey Questions.
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