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Longitudinal Shifts in the Drivers of Satisfaction with Product Quality: The Role of Attribute Resolvability
16 references·16 citing·40 second hopsampled
Longitudinal Shifts in the Drivers of Satisfaction with Product Quality: The Role of Attribute Resolvability (2004)Longitudinal Shifts in the Drivers of Sat…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Organizational Justice and Human Resource Management (1998)Organizational Justice and Hu…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Effects of Price, Brand, and Store Information on Buyers' Product Evaluations (1991)Effects of Price, Brand, and …A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Assessing coping strategies: A theoretically based approach. (1989)Assessing coping strategies: …Prospect theory: An analysis of decision under risk (1988)Prospect theory: An analysis …Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. (1986)Dynamics of a stressful encou…An Analysis of Coping in a Middle-Aged Community Sample (1980)An Analysis of Coping in a Mi…Prospect Theory: An Analysis of Decision under Risk (1979)Prospect Theory: An Analysis …Inequity In Social Exchange (1965)Inequity In Social ExchangeService quality of online food delivery mobile application: an examination of the spillover effects of mobile app satisfaction (2023)Service quality of online foo…How Positive and Negative Electronic Word of Mouth (eWOM) Affects Customers’ Intention to Use Social Commerce? A Dual-Stage Multi Group-SEM and ANN Analysis (2022)How Positive and Negative Ele…Product Attributes, Evaluability, and Consumer Satisfaction (2021)Product Attributes, Evaluabil…The buyer–seller relationship: a literature synthesis on dynamic perspectives (2020)The buyer–seller relationship…The dynamic outcomes of service quality: a longitudinal investigation (2019)The dynamic outcomes of servi…Dynamic effects of customer experience levels on durable product satisfaction: Price and popularity moderation (2018)Dynamic effects of customer e…Importer and exporter capabilities, governance mechanisms, and environmental factors determining customer-perceived relationship value (2017)Importer and exporter capabil…The Temporal Construal of Customer Satisfaction (2015)The Temporal Construal of Cus…Relationship between product quality and customer satisfaction (2015)Relationship between product …Customer Satisfaction and Elapsed Time since Purchase as Drivers of Price Knowledge (2012)Customer Satisfaction and Ela…Carry-over effects in perceptions of educational value (2012)Carry-over effects in percept…Can after sale service generate brand equity? (2012)Can after sale service genera…Media mix elements affecting brand equity: A study of the Indian passenger car market (2010)Media mix elements affecting …Product competitiveness and beating analyst earnings target (2009)Product competitiveness and b…The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation (2006)The Effect of Group Interacti…Verhaltenswissenschaftliche Aspekte der Kundenbindung (2003)Verhaltenswissenschaftliche A…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Psychological stress and the coping process (1966)The Structure of Coping (1978)Coping theory and research: past, present, and future. (1993)Stress, Coping, and Social Support Processes: Where Are We? What Next? (1995)Stress: Appraisal and Coping (2013)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer perceived value: The development of a multiple item scale (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Understanding Customer Experience Throughout the Customer Journey (2016)Risk, Ambiguity, and the Savage Axioms (1961)Judgment under Uncertainty: Heuristics and Biases (1975)The Framing of Decisions and the Psychology of Choice (1981)Exploration and Exploitation in Organizational Learning (1991)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Theory of games and economic behavior (2019)A Theory of Social Comparison Processes (1954)A Theory of Cognitive Dissonance (1957)Exchange and Power in Social Life. (1965)Social stigma and self-esteem: The self-protective properties of stigma. (1989)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Society and the Adolescent Self-Image (1965)Generalized expectancies for internal versus external control of reinforcement. (1966)You want to measure coping but your protocol’ too long: Consider the brief cope (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Rethinking Rumination (2008)Emotion-regulation strategies across psychopathology: A meta-analytic review (2009)Advances in prospect theory: Cumulative representation of uncertainty (1992)
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References

  • 1979Prospect Theory: An Analysis of Decision under Risk48,459 cited
  • 1988Prospect theory: An analysis of decision under risk32,475 cited
  • 1989Assessing coping strategies: A theoretically based approach.11,504 cited
  • 1965Inequity In Social Exchange10,813 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1980An Analysis of Coping in a Middle-Aged Community Sample6,357 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
  • 1986Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes.4,858 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
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  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1991A Multistage Model of Customers' Assessments of Service Quality and Value2,949 cited
  • 2001Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics2,256 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction

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1,948 cited
  • 1998Organizational Justice and Human Resource Management1,869 cited
  • Cited by

    • 2022How Positive and Negative Electronic Word of Mouth (eWOM) Affects Customers’ Intention to Use Social Commerce? A Dual-Stage Multi Group-SEM and ANN Analysis123 cited
    • 2023Service quality of online food delivery mobile application: an examination of the spillover effects of mobile app satisfaction70 cited
    • 2003Verhaltenswissenschaftliche Aspekte der Kundenbindung63 cited
    • 2018Dynamic effects of customer experience levels on durable product satisfaction: Price and popularity moderation51 cited
    • 2015The Temporal Construal of Customer Satisfaction50 cited
    • 2006The Effect of Group Interactions on Satisfaction Judgments: Satisfaction Escalation42 cited
    • 2019The dynamic outcomes of service quality: a longitudinal investigation41 cited
    • 2012Can after sale service generate brand equity?39 cited
    • 2012Carry-over effects in perceptions of educational value36 cited
    • 2009Product competitiveness and beating analyst earnings target32 cited
    • 2010Media mix elements affecting brand equity: A study of the Indian passenger car market31 cited
    • 2020The buyer–seller relationship: a literature synthesis on dynamic perspectives31 cited
    • 2017Importer and exporter capabilities, governance mechanisms, and environmental factors determining customer-perceived relationship value27 cited
    • 2015Relationship between product quality and customer satisfaction26 cited
    • 2012Customer Satisfaction and Elapsed Time since Purchase as Drivers of Price Knowledge23 cited
    • 2021Product Attributes, Evaluability, and Consumer Satisfaction23 cited