Disability Access and E-Government

Abstract

Despite a body of federal and state laws and policies promoting access to e-government for individuals with disabilities, wide variation exists across the states in the level of Web site accessibility. This study seeks to identify factors accounting for why some states are more responsive than other states to the needs of people with disabilities in their use of e-government. Drawing on demographic, political, administrative, and economic arguments, the authors account for a substantial share of the variation among states using a model based on measures of need, partisan control of government, fiscal capacity, and state spending. The single most important variable in the model is the strength of a state's own technical assistance policy; the way a policy is formulated in terms of clarity of objectives and enforcement capacity is significant. The authors' findings have clear implications for policy formulation and implementation, and they suggest several avenues for future research.

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