The need for implementing total quality management in education

Jaideep G. Motwani · Ashok Kumar

74 citations0/0 files storedInternational Journal of Educational Management

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Management Systems and Quality Improvement Quality and Supply Management Educational Management and Quality

Abstract

Looks at the applicability of total quality management (TQM) in education and some of the concerns addressed in the literature. Explores the different approaches used by several educational institutions in implementing TQM. Suggests a five‐step programming model that any university can use for implementing TQM.

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References

1991TQM Reaches the Academy.1993TQM: Lessons we can Learn from Industry 1993TQM: A Time for Ideas

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