A TEST OF MODEL OF THE RELATIONSHIP BETWEEN PUBLIC SERVICE MOTIVATION, JOB SATISFACTION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR

Abstract

This paper examines a model of the relationship between public service motivation, job satisfaction and organizational citizenship behavior, which is an interesting issue in the context of Indonesia following the bureaucratic reforms, started in 1998. Improving public service quality has become a priority of the government to meet the expectations of the public, as it is generally known that the quality of this service is relatively poor still. Therefore, to provide better service, public servants have to reconsider their basic function. We collected data from 136 public servants working for the government of the district of Sragen in Indonesia. We test our hypotheses using structural equation modeling. Our results show that public service motivation has a positive and significant effect on job satisfaction, which means that public servants having higher motivation in providing public service and are more likely to be satisfied with their job. Moreover, job satisfaction is found to be related to the organizational citizenship behavior. Having higher job satisfaction leads public servants to perform organizational citizenship behavior in a better way. Generally, our findings indicate that public servants who have a high motivation in providing public service and high satisfaction with their jobs may also strongly intend to show prosocial behaviors beyond the behaviors that are formally prescribed by the organization. . Because the object of this study is a particular organization in a specific setting, we suggest the necessity to replicate the study in other settings to gain more generalizable results. Additionally, all data is derived from questionnaires, which may be biased if individuals rate themselves high. Therefore, it appears worthy to make in depth interviews with respondents to get more information.

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