Balanced Scorecard and IPA Enables Public Service in Township Management: Local Government Performance

Abstract

Quality of township management is highly related to society, and it reflects the local government situation. However, past research seldom discusses the balanced scorecard and Importance-performance analysis concepts of townships management, which is a driving factor in the enhancement enterprises and local government performance. This paper proposes the concepts of balanced scored to combine the analysis and integration of township resident surveys for Electronic Toll Collection (ETC) implementation. The implication of the existing perspective on management concept is that performance evaluation systems emerging in profit and non-profit enterprises are going to meet the needs of local governments in terms of townships that citizens’ satisfaction in Taiwan.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 6 citations exist upstream.