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THE EMPLOYEE-PUBLIC-ORGANIZATION CHAIN IN RELATIONSHIP MANAGEMENT: A CASE STUDY OF A GOVERNMENT ORGANIZATION
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(1998)Linking service climate and c…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…Attitudes in and around organizations (1998)Attitudes in and around organ…Commitment in the workplace: theory, research, and application (1997)Commitment in the workplace: …Qualitative Interviewing: The Art of Hearing Data (1996)Qualitative Interviewing: The…Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity (1996)Affective, Continuance, and N…PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)PSYCHOLOGICAL, EMPOWERMENT IN…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Qualitative Data Analysis: An Expanded Sourcebook (1994)Qualitative Data Analysis: An…Thin slices of expressive behavior as predictors of interpersonal consequences: A meta-analysis. 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References

  • 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2004Case Study Research15,455 cited
  • 1996Qualitative Interviewing: The Art of Hearing Data11,180 cited
  • 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
  • 1997Commitment in the workplace: theory, research, and application3,368 cited
  • 1996Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity2,933 cited
  • 2018MANAGING PUBLIC RELATIONS2,191 cited
  • 1992Thin slices of expressive behavior as predictors of interpersonal consequences: A meta-analysis.1,925 cited
  • 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
  • 1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
  • 1983Case and Situation Analysis1,013 cited
  • 2002Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries976 cited
  • 1998

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Relationship management in public relations: dimensions of an organization-public relationship
790 cited
  • 1998Attitudes in and around organizations669 cited
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    • 2013Can public relations improve the workplace? Measuring the impact of stewardship on the employer-employee relationship59 cited
    • 2008Examining the Role of Informational Justice in the Wake of Downsizing from an Organizational Relationship Management Perspective52 cited
    • 2007Refined understanding of perspectives on employee‐organization relationships47 cited
    • 2021Leadership and Internal Communication: Linking Servant Leadership, Communication Satisfaction, and Employee Advocacy30 cited
    • 2012The Effects of Organizational Leadership on Strategic Internal Communication and Employee Outcomes28 cited
    • 2006Research in Public Relations : current Status and New Directions19 cited
    • 2005The Effects of Organization-Public Relationships on Organizational Reputation From the Perspective of Publics15 cited