this work references cited by second hopReferences
- 1994Qualitative Data Analysis: An Expanded Sourcebook48,401 cited
- 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
- 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
- 2004Case Study Research15,455 cited
- 1996Qualitative Interviewing: The Art of Hearing Data11,180 cited
- 1995PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION.7,411 cited
- 1997Commitment in the workplace: theory, research, and application3,368 cited
- 1996Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity2,933 cited
- 2018MANAGING PUBLIC RELATIONS2,191 cited
- 1992Thin slices of expressive behavior as predictors of interpersonal consequences: A meta-analysis.1,925 cited
- 1998Linking service climate and customer perceptions of service quality: Tests of a causal model.1,716 cited
- 1985Employee and customer perceptions of service in banks: Replication and extension.1,353 cited
- 1983Case and Situation Analysis1,013 cited
- 2002Excellent Public Relations and Effective Organizations: A Study of Communication Management in Three Countries976 cited
- 1998
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work