Embracing uncertainty: The executive's challenge

Abstract

How can executives create and sustain an organisational climate that welcomes, utilises and exploits uncertainty? This research programme addressed this issue after the discovery that employees who work in organisations that embrace uncertainty tend to be more satisfied with their jobs and committed to their companies. Further investigation revealed that executives can address this challenge by recognising different working climates and understanding how organisational practices unwittingly suppress uncertainty. The paper concludes with a discussion of three basic uncertainty-embracing competencies: (1) cultivating awareness of uncertainty, (2) communicating about uncertainty, and (3) catalysing action during uncertain times.

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