Factors Affecting the Loyal Use of Knowledge Management Systems

Paul F. Clay · Alan R. Dennis · Dong‐Gil Ko

40 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Technology Adoption and User Behaviour Knowledge Management and Sharing Information Systems Theories and Implementation

Abstract

This paper investigates the factors affecting the Loyal Use of a Knowledge Management System (KMS). Unlike most other types of information systems, the value from using a KMS is temporally disassociated from the instance of use. We developed a model of the factors affecting the Loyal Use of a KMS and used data gathered from 1013 users of a well-established codification-based KMS in a multinational pharmaceutical firm to test the model using LISREL. Perceived Usefulness was found to be the strongest factor influencing Loyal Use. Extrinsic Motivation and perceived Voluntariness were also important but perceived ease of use played only a minor role. The quality of the system and quality of the knowledge were found to be key drivers of Perceived Usefulness.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 1988Structural equation modeling in practice: A review and recommended two-step approach.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 2000A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies 1980Significance tests and goodness of fit in the analysis of covariance structures.1992Information Systems Success: The Quest for the Dependent Variable

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2016Voluntary Use of Information Technology: An Analysis and Synthesis of the Literature 2007Assessing User Acceptance of a Knowledge Management System in a Global Bank: Process Analysis and Concept Development 2008Examining the dimensionality and measurement of user-perceived knowledge and information quality in the KMS context 2006Information Systems and Health Care XIV: Continuing Use of Medical Information Systems by Medical Professionals: Empirical Evaluation of a Work System Model

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