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Expectations and Effectiveness Using CD-ROMs: What Do Patrons Want and How Satisfied Are They?

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References

1970Content Analysis for the Social Sciences and Humanities.4,564 cited
1970Content Analysis for the Social Sciences and Humanities2,155 cited
1967The Conduct of Inquiry1,360 cited
1991Value‐added bibliographic instruction: Teaching students to find the right citations25 cited
1995Students' Perceived Effectiveness Using the University Library20 cited
1992U-Search: A User Study of the CD-ROM Service at the University of North Carolina at Chapel Hill.15 cited
1990Enhancing CD-ROM Searches with Online Updates: An Examination of End-User Needs, Strategies, and Problems14 cited
1992A comparison of bibliographic instruction methods on CD-ROM databases13 cited
1994Making Academic Reference Services Work13 cited

Cited by

2002Internet access and end-user needs: Computer use in an academic library8 cited
1999A review of the literature for the JUBILEE project: (JISC user behaviour in information seeking: Longitudinal evaluation of electronic information services)6 cited
2012Perceptions of Pakistani Users about Library Service Quality: LibQUAL Comments3 cited

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