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Key Performance Indicators (KPIs) in the Public Sector: A Study in Malaysia
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Key Performance Indicators (KPIs) in the Public Sector: A Study in Malaysia (2011)Key Performance Indicators (KPIs) in the …Designing, implementing and updating performance measurement systems (2000)Designing, implementing and u…Managing as if Tomorrow Mattered (1982)Managing as if Tomorrow Matte…Investigating the influence of employee voice on public sector performance: The mediating dynamics of organizational trust and culture (2024)Investigating the influence o…The Benefits of Having Key Performance Indicators (KPI) in Public Sector (2022)The Benefits of Having Key Pe…Integrating organisational- and individual-level performance management systems (PMSS): a case study in a large Indonesian public sector organisation (2021)Integrating organisational- a…Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach (2020)Identification of Key Perform…Business intelligence addressing service quality for big data analytics in public sector (2019)Business intelligence address…Determinants of Sales Force Performance in Banking Sector: A Case of Malaysia (2016)Determinants of Sales Force P…Marketing effectiveness: Metrics for effective strategic marketing (2015)Marketing effectiveness: Metr…Adoption of the performance measurement system in the Nigerian public sector: Challenges and prospects (2015)Adoption of the performance m…Exploring the Attitude of Managers towards Key Performance Indicators (KPIs) in Response to Public Sector Change: A Rasch Analysis (2013)Exploring the Attitude of Man…Case Study Research: Design and Methods (1984)The balanced scorecard : measures that drive performance (1992)The balanced scorecard: Translating strategy into action (1997)The performance measurement revolution: why now and what next? (1999)Performance measurement systems in SMEs: A review for a research agenda (2005)The evolution of performance measurement research (2005)Scale Development : Theory and Applications (1991)Marketing management: analysis. planning. implementation and control (2000)Measuring Marketing Productivity: Current Knowledge and Future Directions (2004)Evaluation of quantitative indicators of marketing activities in the banking sector (2016)Strategic business decision making: the use and relevance of marketing metrics and knowledge management (2021)Optimizing rating scale category effectiveness. (2002)Measurement of Perceived Organizational Readiness for Change in the Public Sector (2008)Organizational Change Questionnaire–Climate of Change, Processes, and Readiness: Development of a New Instrument (2009)Performance measurement system design (1995)Using the balanced scorecard as a strategic management system (1996)Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part I (2001)Measuring service quality in the public sector: The potential for SERVQUAL (1996)Geospatial Big Data: Challenges and Opportunities (2015)Health and Social Media: Perfect Storm of Information (2015)The effect of a SECoS in crude palm oil forecasting to improve business intelligence (2020)Development of a model for evaluating the effectiveness of innovative startups based on information cycles and using neural networks (2021)A new framework for determining critical success/failure factors in projects (1996)The Logical Framework Method for Defining Project Success (1999)The “real” success factors on projects (2002)Multi-layer value stream assessment of the reverse logistics network for inert construction waste management (2021)Aligning key performance indicators with lean management in the service sector: A case study for a Jordanian telecommunication company (2022)Advancing financial transparency and ethical governance: innovative cost management and accountability in higher education and industry (2024)The balanced scorecard--measures that drive performance. (1992)Using thematic analysis in psychology (2006)Studying research in balanced scorecard over the years in performance management systems: a bibliometric analysis (2024)Financial Management Accountability Index (FMAI) in the Malaysian public sector: a way forward (2011)Key performance indicators for successful simulation projects (2016)A Systematic Literature Review of Key Performance Indicators (KPIs) Implementation (2020)Оцінювання результатів роботи державних службовців митних органів на основі системи ключових показники ефективності (2023)Social Behavior as Exchange (1958)Exchange and Power in Social Life. (1965)When to use and how to report the results of PLS-SEM (2018)Understanding the nexus between organizational culture and trust: The mediating roles of communication, leadership, and employee relationships (2025)THE ROLE OF RISK IN EXPLAINING DIFFERENCES IN PROFITABILITY. (1987)Valuing Flexibility as a Complex Option (1990)Applying ‘Options Thinking’ To R&D Valuation (1996)
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References

  • 2000Designing, implementing and updating performance measurement systems1,143 cited
  • 1982Managing as if Tomorrow Mattered371 cited

Cited by

  • 2020Identification of Key Performance Indicators in Project-Based Organisations through the Lean Approach75 cited
  • 2015Marketing effectiveness: Metrics for effective strategic marketing30 cited
  • 2019Business intelligence addressing service quality for big data analytics in public sector23 cited
  • 2024Investigating the influence of employee voice on public sector performance: The mediating dynamics of organizational trust and culture14 cited
  • 2021Integrating organisational- and individual-level performance management systems (PMSS): a case study in a large Indonesian public sector organisation12 cited
  • 2022The Benefits of Having Key Performance Indicators (KPI) in Public Sector5 cited
  • 2015Adoption of the performance measurement system in the Nigerian public sector: Challenges and prospects3 cited
  • 2013Exploring the Attitude of Managers towards Key Performance Indicators (KPIs) in Response to Public Sector Change: A Rasch Analysis3 cited
  • 2016Determinants of Sales Force Performance in Banking Sector: A Case of Malaysia2 cited

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