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Comparing Service Priorities Between Staff and Users in Association of Research Libraries (ARL) Member Libraries

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References

1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1999Application of a Method of Estimating DIF for Polytomous Test Items607 cited
1979Fairness and preference407 cited
1997The Impossibility of Auditor Independence396 cited
2005Perceptions of libraries and information resources173 cited
1995Quality in information services: Do users and librarians differ in their expectations?74 cited

Cited by

2013Service Quality Assessment in University Libraries of Pakistan/L’évaluation de la qualité de service dans les bibliothèques universitaires du Pakistan9 cited
2023The users' expectations of library service quality in the college libraries of Pakistan: a LibQUAL study8 cited
2018Diagnosing the service quality improvement of university libraries in intuitionistic fuzzy environment6 cited
2017Potatoes to patrons3 cited
2012Exploring the Relationship between Patron Type, Carnegie Classification, and Satisfaction with Library Services: An Analysis of LibQUAL+® Results2 cited

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