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Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting · Study

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ArticleRe-assessment of E-S-Qual and E-RecS-Qual in a pure service setting

Serkan Akıncı2009

Article2009

Re-assessment of E-S-Qual and E-RecS-Qual in a pure service setting

Serkan Akıncı · Eda Atilgan · Şafak Aksoy

160 citations·0/0 files stored·Journal of Business Research

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Technology Adoption and User Behaviour

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 160 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives 1988Structural equation modeling in practice: A review and recommended two-step approach.2012Principles and Practice of Structural Equation Modeling 1998Principles and Practice of Structural Equation Modeling 1988On the Evaluation of Structural Equation Models 1990Comparative fit indexes in structural models.1985A Conceptual Model of Service Quality and Its Implications for Future Research

Cited by

2012Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies 2013Building loyalty with online financial services customers: Is there a gender difference?2015From the quality of traditional services to the quality of local e-Government online services: A literature review 2012Determinants of online booking loyalties for the purchasing of airline tickets 2016Evaluation of e-commerce websites using fuzzy hierarchical TOPSIS based on E-S-QUAL 2016E-Service Quality and E-Recovery Service Quality: Effects on Value Perceptions and Loyalty Intentions 2020E-service quality and e-retailers: Attribute-based multi-dimensional scaling 2021E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out

Details

Year2009

Typearticle

Published2009-04-01

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations160

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/j.jbusres.2009.02.018

openalex_workW2108526624

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