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The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services · Study

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ArticleThe Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Pnina Shachaf2007

Article2007

The Relationship Between Cultural Diversity and User Needs in Virtual Reference Services

Pnina Shachaf · Mary Snyder

19 citations·0/0 files stored·The Journal of Academic Librarianship

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Library Science and Administration Library Science and Information Literacy Web and Library Services

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References

1973The characteristics of subject matter in different academic areas.1973Relationships between subject matter characteristics and the structure and output of university departments.2002Disciplinary differences and undergraduates' information‐seeking behavior 1993Undergraduate research behavior: Using focus groups to generate theory 1994Flying a light aircraft: reference service evaluation from a user's viewpoint.2003Cultural diversity and undergraduates’ academic library use 1995Factors That Influence Reference Success: What Makes Questioners Willing to Return?1997Information-Seeking Behavior of Multicultural Students: A Case Study at San Jose State University

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2015Reference Services to Incarcerated People, Part I: Themes Emerging from Answering Reference Questions from Prisons and Jails 2009The Good, the Bad, but Mostly the Ugly 2009Unanswerable questions at the IPL: user expectations of e‐mail reference 2013What We Are Learning About the Diverse Backgrounds of Academic Library Users: An Overview of Research Designs and Methods in Information Behaviour Studies

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Year2007

Typearticle

Published2007-03-09

VenueThe Journal of Academic Librarianship

ISSN-L0099-1333

Languageen

Citations19

Files0 public / 0

ShelfLibrary Science and Administration

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doi10.1016/j.acalib.2007.01.012

openalex_workW2108619688

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