E-government: breaking the frontiers of inefficiencies in the public sector

Ephrem Eyob

117 citations0/0 files storedElectronic Government an International Journal

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E-Government and Public Services Public Policy and Administration Research Smart Cities and Technologies

Abstract

E-government is becoming the preferred tool to enhance seamless government services among its customers and government agencies. It is becoming the next wave of technology applications in the public sector as e-business or e-commerce in the private sector is maturing. This paper uses the 2002 survey of the International City or County Management Association (ICMA) and analyses various issues confronting county and municipality governments in their quest to enable their business processes to become efficient, accurate and ultimately satisfy their clients. However, progress among the survey respondents is mixed. Localities with more resources had more success in e-government implementation, resulting in more government efficiency, as compared to jurisdictions located in rural and large inner cities that lack adequate funding and the technical wherewithal.

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References

2001Developing fully functional E-government: A four stage model 2002The Evolution of E‐Government among Municipalities: Rhetoric or Reality?2002Reinventing Local Governments and the E‐Government Initiative 2001What is E-government 1977The Bureaucratic Experience, by Ralph P. Hummel 1997Can state government actions affect innovation and its diffusion?: An extended communication model and empirical test

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2005Technical and organisational challenges facing transactional e-government systems: an empirical study 2011Exploring the complexities of e‐government implementation and diffusion in a developing country 2007M-government: technologies, applications and challenges 2004Web services architecture for m-government: issues and challenges 2009Shared Services Strategies and Their Determinants: A Multiple Case Study Analysis in the Public Sector 2014Factors that influence the adoption of e-learning : an empirical study in Kuwait 2022A Futuristic View of Using XBRL Technology in Non-Financial Sustainability Reporting: The Case of the FDIC

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