Success and failure factors of adopting SAP in ERP system implementation

Vidyaranya B. Gargeya · Cydnee Brady

403 citations0/0 files storedBusiness Process Management Journal

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ERP Systems Implementation and Impact Employer Branding and e-HRM Corporate Governance and Management

Abstract

Purpose Enterprise resource planning (ERP) systems are software packages that allow companies to have more real time visibility and control over their operations. This paper aims to investigate and analyze common circumstances that occur within most ERP projects, and determines the areas that are key to success versus those that contribute to failure. Design/methodology/approach The study is based on a content analysis of published articles reporting SAP implementations in 44 companies. Findings Identifies six common factors that are indicative of successful or non‐successful SAP implementations. It has been found that the lack of appropriate culture and organizational (internal) readiness as the most important factor contributing to failure of SAP implementations in 15 companies. The presence of project management approaches and appropriate culture and organizational (internal) readiness are the most important factors contributing to the success of SAP implementations in 29 organizations. Research limitations/implications The data analyzed is from secondary sources published in the press. Secondary reporting could increase objectivity; however, the weakness is that not all the factors might have been reported. Originality/value Identifies factors critical to the success of SAP implementation

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References

1984Content Analysis: An Introduction to its Methodology.2001Critical factors for successful implementation of enterprise systems 2000Mission Critical: Realizing the Promise of Enterprise Systems 2001Change management strategies for successful ERP implementation 2002Enterprise Resource Planning (ERP) Competence Constructs: Two‐Stage Multi‐Item Scale Development and Validation*

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2007Enterprise Resource Planning (ERP): a review of the literature 2009Managing ERP Implementation Failure: A Project Management Perspective 2019Towards an integrated conceptual framework of supply chain finance: An information processing perspective 2011The influence of organizational factors on successful ERP implementation 2011Identification and classification of ERP critical failure factors in Iranian industries 2007An Updated ERP Systems Annotated Bibliography: 2001-2005 2009ERP implementation through critical success factors' management 2012Shared leadership in enterprise resource planning and human resource management system implementation

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