Kelvingrove: Telling Stories in a Treasured Old/New Museum

Mark O’Neill

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Museums and Cultural Heritage Cultural Heritage Management and Preservation Libraries and Information Services

Abstract

“Welcome to the future of museums” is one of the many rave head‐lines that greeted the reopening of Kelvingrove Art Gallery and Museum in Glasgow, Scotland, after a $60 (£30) million refurbishment. This article charts the course of the project over the 16 years it was in development, tells how it survived a number of major setbacks, and recounts the key strategic decisions that led to the creation of an object‐based, visitor‐centered, storytelling museum that was more successful than we dared hope. The project team aimed to integrate the demands of research, design, conservation, education, and communication in order to bring visitors and objects—in all their richness and complexity—into meaningful contact. This process has been rewarded with unprecedented visitor numbers‐3,000,000 in the first year, in a city of 600,000 people.

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References

1995Cultural policy and urban regeneration: the West European experience 2003Museums, Society, Inequality 2007Museums, Prejudice and the Reframing of Difference 1995Visitor Meaning‐Making in Museums for a New Age 1998Reflective images: the case of urban regeneration in Glasgow and Bilbao 2000Transforming Cities: Contested Governance and New Spatial Divisions 1989Oh, Yes, They Do: How Museum Visitors Read Labels and Interact with Exhibit Texts 1999Making histories in museums

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