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On queueing with customer impatience until the beginning of service

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References

1975Theory, Volume 1, Queueing Systems1,411 cited
1990Introduction to queueing theory368 cited
1963Some Queuing Problems with Balking and Reneging. I250 cited
1984Single-server queues with impatient customers219 cited
1957Queuing with Impatient Customers and Ordered Service197 cited
1957Queuing with Impatient Customers and Indifferent Clerks148 cited
1965General customer impatience in the queue GI/G/1114 cited
1989Introduction to queueing theory (2nd ed)108 cited

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2006On Queueing with Customer Impatience Until the End of Service44 cited
2009An approximation for multi-server queues with deterministic reneging times42 cited
2009A disaster queue with Markovian arrivals and impatient customers40 cited

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2004On the Two-Class M/M/1 System under Preemptive Resume and Impatience of the Prioritized Customers39 cited

2005Non-Preemptive Earliest-Deadline-First Scheduling Policy: A Performance Study38 cited

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2004MAP/M/cQueue with Constant Impatient Time33 cited

2014A single server queue with Markov modulated service rates and impatient customers29 cited

2004Performance analysis of an inbound call center with skills-based routing28 cited

2010The stationary workload of the G/M/1 queue with impatient customers27 cited

2012Control policies for single-stage production systems with perishable inventory and customer impatience20 cited

2002On queueing with customer impatience until the end of service19 cited