Towards an Understanding of Social Software: The Case of Arinia

Stuart John Barnes · Martin Böhringer · Christian Kurze · Jacqueline Stietzel

25 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Knowledge Management and Sharing Media and Digital Communication Information Systems Theories and Implementation

Abstract

This paper presents the case of Arinia, a custom-made piece of social software with strong similarities to today's microblogging applications. Arinia has been in use in a medium-sized technology company for more than 10 years; therefore, it is considered that the software is a valuable source of insights into the underlying principles of microblogging in an enterprise context. Due to the unique nature of the case we used an interpretive approach to learn about Arinia, its users and their contexts, involving semi-structured interviews, a survey, quantitative usage data and an excerpt from the posting base in order to achieve a comprehensive view on the case. The results suggest that there is reasonable potential in sharing micro-level information inside organizations. In particular, the findings provide evidence of enabling factors and allow us to introduce the concept of the 'information food chain'. Together, these findings present a foundation for further research on current microblogging applications.

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References

1984Case Study Research: Design and Methods 1999A Set of Principles for Conducting and Evaluating Interpretive Field Studies in Information Systems1 1995Interpretive case studies in IS research: nature and method 1998Knowledge Worker Communications and Recipient Availability: Toward a Task Closure Explanation of Media Choice 2000Understanding Computer-Mediated Discussions: Positivist and Interpretive Analyses of Group Support System Use1 2009Continuance Usage Intention in Microblogging Services: The Case of Twitter

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2011Emergent Case Management for Ad-hoc Processes: A Solution Based on Microblogging and Activity Streams 2014ERP 2.0, what for and how?2010Enterprise Microblogging 2010Microblogging as a Tool for Networked Learning in Production Networks

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