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Antecedents to complaint behaviour in the context of restaurant goers
16 references·1 citing·34 second hop
Antecedents to complaint behaviour in the context of restaurant goers (2006)Antecedents to complaint behaviour in the…Advances in Consumer Research (2025)Advances in Consumer ResearchSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing (1998)Customer Evaluations of Servi…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectAn assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions (1994)An assessment of the relation…Lisrel 8: Structural Equation Modeling With the Simplis Command Language (1993)Lisrel 8: Structural Equation…Advances in Consumer Research (1992)Advances in Consumer ResearchThe use of lisrel in validating marketing constructs (1991)The use of lisrel in validati…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Product/Consumption-Based Affective Responses and Postpurchase Processes (1987)Product/Consumption-Based Aff…Advances in Consumer Research (1983)Advances in Consumer ResearchAn Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Significance tests and goodness of fit in the analysis of covariance structures. (1980)Significance tests and goodne…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Exit, Voice, and Loyalty (1970)Exit, Voice, and LoyaltyThe Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study (2023)The Effect of Cognitive Disso…The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A Reliability Coefficient for Maximum Likelihood Factor Analysis (1973)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)Labor Contracts as Partial Gift Exchange (1982)The Sources and Consequences of Embeddedness for the Economic Performance of Organizations: The Network Effect (1996)Shadow Economies: Size, Causes, and Consequences (2000)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Power analysis and determination of sample size for covariance structure modeling. (1996)Fit indices in covariance structure modeling: Sensitivity to underparameterized model misspecification. (1998)Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures (2003)Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)Choosing the Right Words (1995)Helping Crisis Managers Protect Reputational Assets (2002)Building Understanding of the Domain of Consumer Vulnerability (2005)Customer Contributions to Quality: A Different View of the Customer-Oriented Firm (1996)Destination Image, Self-Congruity, and Travel Behavior: Toward an Integrative Model (2000)What is Interactivity and is it Always Such a Good Thing? Implications of Definition, Person, and Situation for the Influence of Interactivity on Advertising Effectiveness (2002)
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References

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  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
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  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
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1,984 cited
  • 1991The use of lisrel in validating marketing constructs1,864 cited
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    • 2023The Effect of Cognitive Dissonance Theory and Brand Loyalty on Consumer Complaint Behaviors: A Cross-Cultural Study25 cited