Delivering customer value online: an analysis of practices, applications, and performanceNancy M. Levenburg2005-02-11articleJournal of Retailing and Consumer Services51 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyDigital Marketing and Social MediaDigital Innovation in IndustriesAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 51 citations exist upstream.References1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence1990The Effect of a Market Orientation on Business Profitability1996The American Customer Satisfaction Index: Nature, Purpose, and Findings1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden1990The Effect of a Market Orientation on Business Profitability1991A Multistage Model of Customers' Assessments of Service Quality and Value1995Why Satisfied Customers Defect1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentionsCited by2012FACTORES DETERMINANTES Y CONSECUENCIAS DE LA ADOPCIÓN DEL COMERCIO ELECTRÓNICO B2C: UNA COMPARATIVA INTERNACIONAL2010Evaluating the role of electronic commerce in transforming the retail sector