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ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA PADA FAKULTAS EKONOMI UNIVERSITAS NEGERI YOGYAKARTA
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ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN MAHASISWA PADA FAKULTAS EKONOMI UNIVERSITAS NEGERI YOGYAKARTA (2013)ANALISIS KUALITAS PELAYANAN TERHADAP KEPU…SISTEM PENGENDALIAN MANAJEMEN (2020)SISTEM PENGENDALIAN MANAJEMENBusiness Research Method (2018)Business Research MethodProsedur Penelitian Suatu Pendekatan Praktik (2006)Prosedur Penelitian Suatu Pen…Customer satisfaction: contrasting academic and consumers’ interpretations (2001)Customer satisfaction: contra…A measure of retail service quality (2001)A measure of retail service q…The Analysis of the Effect of Academic Service Quality on Student Loyalty Through Student Satisfaction and Organizational Performance (2020)The Analysis of the Effect of…A theory of human motivation. (1943)Measuring Service Quality: A Reexamination and Extension (1992)An index method for measurement of customer satisfaction (2004)The Critical Incident Technique in Service Research (2004)A THEORY OF HUMAN MOTIVATION (2017)Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction (2018)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality in Internet Banking (2005)The effect of retail service quality and product quality on customer loyalty (2010)The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty (2018)Pengaruh Kualitas Layanan terhadap Kepuasan Pelanggan dalam Membentuk Loyalitas Pelanggan (2011)Surveying instructor and learner attitudes toward e-learning (2006)Power, trust, social exchange and community support (2011)Market demand, green product innovation, and firm performance: evidence from Vietnam motorcycle industry (2012)Faktor-Faktor Yang Mempengaruhi Volatilitas Harga Saham Perusahaan Manufaktur (2019)PENGARUH MANAGEMENT CHANGE, FINANCIAL DISTRESS, UKURAN PERUSAHAAN KLIEN, DAN OPINI AUDIT TERHADAP AUDITOR SWITCHING (2019)Efektivitas Pembelajaran Daring di Masa Pandemi Covid-19 (2020)Pemanfaatan Digital Marketing Bagi Usaha Mikro, Kecil Dan Menengah Pada Era Masyarakat Ekonomi Asean (2018)Uji Validitas dan Reliabilitas Instrumen Penelitian Kuantitatif (2018)Metodologi Penelitian Kualitatif (2022)
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References

  • 2006Prosedur Penelitian Suatu Pendekatan Praktik21,948 cited
  • 2018Business Research Method452 cited
  • 2001Customer satisfaction: contrasting academic and consumers’ interpretations260 cited
  • 2001A measure of retail service quality190 cited
  • 2020SISTEM PENGENDALIAN MANAJEMEN147 cited

Cited by

  • 2020The Analysis of the Effect of Academic Service Quality on Student Loyalty Through Student Satisfaction and Organizational Performance14 cited

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