Article1994

How quality‐oriented have state and local governments really become?

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Public Policy and Administration Research Public Administration in Developing Nations Management Systems and Quality Improvement

Abstract

Abstract When considering the implementation of quality‐improvement (QI) strategies, public‐sector organizations must grapple with a host of economic and political concerns that do not generally affect their privatesector counterparts. This article examines the diffusion of quality initiatives in state and local governments within the context of several models of change. It also discusses the role of leadership and employee empowerment in removing barriers to high performance in the public sector.

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References

1993Reinventing Government 1978Public administration in America 1992Adapting Total Quality Management (TQM) to Government 1992Reviving the American Dream 1993Reinvent Government or Rediscover It?1991Total quality management in the public sector 1994At Last, an Alternative to Performance Appraisal: Total Quality Management 1994Adapting Total Quality Management (TQM) to Government: Another Point of View

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