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Customer Abandonment in Many-Server Queues

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References

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1979Reneging Phenomena in Single Channel Queues121 cited
2012

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Queues with Many Servers and Impatient Customers

118 cited

Cited by

2015Staffing and scheduling under nonstationary demand for service: A literature review163 cited
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2019Economies-of-Scale in Many-Server Queueing Systems: Tutorial and Partial Review of the QED Halfin--Whitt Heavy-Traffic Regime61 cited
2012On scheduling a multiclass queue with abandonments under general delay costs53 cited
2013Steady-state $GI/G/n$ queue in the Halfin–Whitt regime44 cited
2012Optimal control of (N, F) policy for unreliable server queue with multi-optional phase repair and start-up37 cited
2012Hazard Rate Scaling of the Abandonment Distribution for the GI/M/n + GI Queue in Heavy Traffic36 cited
2018Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems35 cited
2019Scheduling an Overloaded Multiclass Many-Server Queue with Impatient Customers34 cited
2012Many-server queues with customer abandonment: A survey of diffusion and fluid approximations31 cited
2017Refined Models for Efficiency-Driven Queues with Applications to Delay Announcements and Staffing29 cited
2017Fluid and diffusion approximations of probabilistic matching systems27 cited
2018Many-server Gaussian limits for overloaded non-Markovian queues with customer abandonment27 cited
2015Diffusion Models for Double-Ended Queues with Renewal Arrival Processes25 cited
2011Convergence of a queueing system in heavy traffic with general patience-time distributions23 cited
2013Unreliable server M/G/1 queue with multi-optional services and multi-optional vacations22 cited