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Putting the process back in: rethinking service sector skill
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Putting the process back in: rethinking service sector skill (2010)Putting the process back in: rethinking s…Emotion Management in the Workplace (2004)Emotion Management in the Wor…‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour (2002)‘We Recruit Attitude’: The Se…Human Resource Management in Service Work (2001)Human Resource Management in …High Skills: Globalization, Competitiveness, and Skill Formation (2001)High Skills: Globalization, C…High Skills (2001)High SkillsUNDERSTANDING HUMAN COMPETENCE AT WORK: AN INTERPRETATIVE APPROACH. (2000)UNDERSTANDING HUMAN COMPETENC…The assessment: knowledge, skills, and competitiveness (1999)The assessment: knowledge, sk…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…The Nature of Work: An Introduction to Debates on the Labour Process (1997)The Nature of Work: An Introd…Situated Learning: Legitimate Peripheral Participation. (1994)Situated Learning: Legitimate…Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation (1991)Organizational Learning and C…Social Construction of Skill (1990)Social Construction of SkillPhases of Meaningful Learning (1990)Phases of Meaningful LearningChoice of Employment Systems in Internal Labor Markets (1987)Choice of Employment Systems …Work and the Division of Labor (1985)Work and the Division of LaborActivity, consciousness, and personality (1978)Activity, consciousness, and …Islanding as a vernacular creative response to crisis: Emotional geographies of pandemic musicianship (2024)Islanding as a vernacular cre…Stages of the Social Construction of Skill: Revisiting Debates over Service Skill Recognition (2015)Stages of the Social Construc…Undergraduate perceptions of the development of team-working skills (2014)Undergraduate perceptions of …Fit or Unfit? 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(1983)The Second Industrial Divide (1985)An Introduction to Varieties of Capitalism (2001)Social Protection and the Formation of Skills: A Reinterpretation of the Welfare State (2001)Varieties of Capitalism (2001)Communities of Coping: Collective Emotional Labour in Service Work (2003)Trolley Dolly or Skilled Emotion Manager? 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References

  • 1994Situated Learning: Legitimate Peripheral Participation.39,454 cited
  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
  • 1991Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation8,397 cited
  • 1978Activity, consciousness, and personality4,374 cited
  • 2000UNDERSTANDING HUMAN COMPETENCE AT WORK: AN INTERPRETATIVE APPROACH.1,050 cited
  • 1985Work and the Division of Labor582 cited
  • 2004Emotion Management in the Workplace536 cited
  • 2001Human Resource Management in Service Work461 cited
  • 2002‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour416 cited
  • 1987Choice of Employment Systems in Internal Labor Markets411 cited
  • 1997The Nature of Work: An Introduction to Debates on the Labour Process383 cited
  • 2001High Skills324 cited
  • 1990Phases of Meaningful Learning323 cited
  • 2001High Skills: Globalization, Competitiveness, and Skill Formation308 cited
  • 1990Social Construction of Skill293 cited
  • 1999The assessment: knowledge, skills, and competitiveness

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262 cited

Cited by

  • 2012More than a ‘humpty dumpty’ term: Strengthening the conceptualization of soft skills120 cited
  • 2014Fit or Unfit? Perspectives of Employers and University Instructors of Graduates’ Generic Skills68 cited
  • 2013Puzzling Skills: Feminist Political Economy Approaches65 cited
  • 2014Undergraduate perceptions of the development of team-working skills52 cited
  • 2012Who rides the glass escalator? Gender, race and nationality in the national nursing assistant study48 cited
  • 2015Stages of the Social Construction of Skill: Revisiting Debates over Service Skill Recognition30 cited
  • 2011Missing in action: aircraft maintenance and the recent ‘HRM in the airlines’ literature22 cited
  • 2012Managing Emotions at Work: How Coaching Affects Retail Support Workers’ Performance and Motivation20 cited
  • 2012POLICY AND GENDER IN ADULT SOCIAL CARE WORK12 cited
  • 2013Affect and the lifeworld: Conceptualising surviving and thriving in the human service professions9 cited
  • 2024Islanding as a vernacular creative response to crisis: Emotional geographies of pandemic musicianship6 cited
  • 2014Bilgi Toplumunda Zanaat Fikri: Beyaz Yakalı Emeğin Değersizleşmesi4 cited
  • 2012Divergent Working and Learning Trajectories in Social Services1 cited
  • 2012DIVERGENT WORKING AND LEARNING TRAJECTORIES IN SOCIAL SERVICES: INSIGHTS FROM A USE-VALUE PERSPECTIVE1 cited
  • 2011Segmented Skilling: Static and Dynamic 'New Economy' Skills0 cited