Rank University Websites Using Fuzzy AHP and Fuzzy TOPSIS Approach on Usability

Abstract

With the advent of dynamic website usually all business processes of a business organization are linked with the website of the organization.This is resulted in designing of a complex and gigantic website which may result in slow download and unfriendly navigation.Satisfying the end user need is one of the key principles of designing an effective website.As there are different users for given website, hence there are different criteria on which user wants to get satisfied, hence evaluating a website is a multi-criteria decision making problem.In order to incorporate uncertainties and vagueness in decision making Fuzzy Analytic Hierarchy (FAHP) approach is extended with Fuzzy TOPSIS approach, where different decision makers (DM's) opinion was considered for ranking the website.

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