Lean implementation: an evaluation from the implementers' perspective

Abstract

This study evaluates lean implementation across different sectors. Questionnaires were sent out to professionals experienced in lean. Respondents from different sectors including: aerospace, rail and healthcare; listed visual management, 5S and work standardisation as the most utilised lean techniques. ‘Poor understanding by the leadership team’ and ‘passive and active resistance to change’ were the greatest barriers to lean implementation. ‘Engaging with management and leadership’ and ‘employee ownership/ workforce led change’ were the critical success factors. The study supports previous findings that barriers to lean implementation and critical success factors are the same regardless of the sector or techniques used. The study also shows that lean successes are sometimes difficult to sustain. One limitation is that the findings cannot be generalised to a wider context especially in those sectors that had a limited data pool. They can however provide guidance to organisations when implementing a particular lean technique or the entire lean philosophy.

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