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IT Outsourcing Contracts and Performance Measurement

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References

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1996The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions

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917 cited

Cited by

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2017Information Technology, Repeated Contracts, and the Number of Suppliers65 cited
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2013Integration of Global Knowledge Networks54 cited
2017Information Technology Outsourcing: Asset Transfer and the Role of Contract152 cited
2013Critical success factors for offshore software outsourcing contract management from vendors’ perspective: an exploratory study using a systematic literature review49 cited
2011Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination48 cited
2021Strategic innovation in IT outsourcing: Exploring the differential and interaction effects of contractual and relational governance mechanisms43 cited
2016Lessons from Dutch IT-outsourcing success and failure38 cited
2014Outsourcing the Information System: Determinants, Risks, and Implications for Management Control Systems31 cited
2019Exploring complexity and contradiction in information technology outsourcing: A set-theoretical approach31 cited
2018Impact of Formal Controls on Client Satisfaction and Profitability in Strategic Outsourcing Contracts24 cited
2013Cloud Computing: How does it differ from IT outsourcing and what are the implications for practice and research?23 cited
2018Single-Sourcing Versus Multisourcing: The Roles of Output Verifiability on Task Modularity121 cited