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Managing quality in higher education: a Malaysian case study

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References

1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
1996SERVQUAL: review, critique, research agenda1,741 cited
1996Quality in higher education-a survey170 cited
1998Higher education and total quality management136 cited

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2007

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Perspectives and reflections on management education in Malaysia

26 cited

2016Implementing TQM practices in Pakistani Higher Education Institutions17 cited

2008The impact of structural adjustment programmes on Uganda (with particular reference to Uganda Management Institute)3 cited