Article2011

Individual Civil Servants' Conceptions Of Accountability

21 citations0/0 files storedPublic Management Review

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Public Policy and Administration Research Public Administration in Developing Nations Public Administration and Political Analysis

Abstract

This article presents a preliminary study of how civil servants in the United Kingdom understand accountability characterized by its emphasis on individual performance and accountability. Using the interpretive approach known as phenomenography, we interviewed ten civil servants who as Senior Responsible Owners (SROs) were accountable for the delivery of IT enabled business change programmes. Our analysis revealed five attributes of accountability, each conceived at three levels in a hierarchy of increasing richness and complexity. These results challenge the notion that accountability is a unitary concept and that there is conflict between traditional and newer forms of accountability.

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References

2017The Discovery of Grounded Theory 1991A PUBLIC MANAGEMENT FOR ALL SEASONS?2017The Discovery of Grounded Theory 1997Understanding Governance: Policy Networks, Governance, Reflexivity and Accountability 1999Accounting for the effects of accountability.1996The New Public Management in Action 2000UNDERSTANDING HUMAN COMPETENCE AT WORK: AN INTERPRETATIVE APPROACH.2006The Oxford handbook of public management

Cited by

2019The project sponsor role and benefits realisation: More than ‘just doing the day job’2024Accountability in Public Organization: A Systematic Literature Review and Future Research Agenda 2013The Impact of Accountability and Accountability Management on Performance at the Street Level

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