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Total quality management versus business process re-engineering
11 references·4 citing·27 second hop
Total quality management versus business process re-engineering (1997)Total quality management versus business …REENGINEERING METHODOLOGIES AND TOOLS A Prescription for Enhancing Success (1994)REENGINEERING METHODOLOGIES A…Process innovation: Reengineering work through information technology (1994)Process innovation: Reenginee…PRECONDITIONS FOR BPR SUCCESS And How to Prevent Failures (1994)PRECONDITIONS FOR BPR SUCCESS…Customer-Centered Reengineering: Remapping for Total Customer Value (1994)Customer-Centered Reengineeri…Business Process Redesign: Hype, Hope Or Hypocrisy? (1994)Business Process Redesign: Hy…Reengineering the corporation: A manifesto for business revolution (1993)Reengineering the corporation…Re-engineering your business (1993)Re-engineering your businessProcess innovation: reengineering work through information technology (1993)Process innovation: reenginee…Need radical innovation and continuous improvement? Integrate process reengineering and TQM (1993)Need radical innovation and c…GETTING READY FOR STRATEGIC CHANGE (1993)GETTING READY FOR STRATEGIC C…Re-Engineering Your Business (1992)Re-Engineering Your BusinessPreparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis (2021)Preparing for Accelerated Thi…Effect of Enterprise Resource Planning Information System on Business Performance: An Empirical Case of Taiwan (2014)Effect of Enterprise Resource…External and internal quality audits in higher education (2012)External and internal quality…Integration of BPR and TQM: Past, present and future trends (2001)Integration of BPR and TQM: P…Business Process Reengineering Reappraised: The Politics and Technology of Forgetting (1996)Controlling the work scope in organisational transformation: a programme management approach (1996)Learning in the health care enterprise (2017)The Capabilities of Market-Driven Organizations (1994)A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation1 (2000)DEFINING SUPPLY CHAIN MANAGEMENT (2001)Business Process Change and Organizational Performance: Exploring an Antecedent Model (1997)A knowledge‐focused perspective on the diffusion and adoption of complex information technologies: the BPR example (2000)Business process reengineering: critical success factors in higher education (2007)A pedagogy of Multiliteracies Designing Social Futures (1996)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Developing strategic perspectives on business process reengineering: From process reconfiguration to organizational change (1996)Business process reengineering (1998)An Examination of the Role of Organizational Enablers in Business Process Reengineering and the Impact of Information Technology (2004)Understanding Business Process Change Failure: An Actor-Network Perspective (2006)Improving the impact of IT development projects: the benefits realization capability model (2008)Do 70 Per Cent of All Organizational Change Initiatives Really Fail? (2011)Information Technology and Productivity: A Review of the Literature (1996)Implementing information systems in health care organizations: myths and challenges (2001)The transfer of culturally-grounded management techniques: The case of business reengineering in Germany (1997)Implementing Business Process Reengineering (1998)Transforming the Organization: A Social-Technical Approach (1999)Successful practices in customer relationship management (2004)Business performance and customer relationship management: The effect of IT, organisational contingency and business process on Taiwanese manufacturers (2010)Leadership behavior and business process reengineering (BPR) outcomes (1999)Business analysis metrics for business process redesign (2004)Corporate performance of ICT‐enabled business process re‐engineering (2011)
this work references cited by second hop

References

  • 1993Reengineering the corporation: A manifesto for business revolution6,454 cited
  • 1993Process innovation: reengineering work through information technology4,378 cited
  • 1994Process innovation: Reengineering work through information technology618 cited
  • 1994PRECONDITIONS FOR BPR SUCCESS And How to Prevent Failures260 cited
  • 1993Need radical innovation and continuous improvement? Integrate process reengineering and TQM201 cited
  • 1994REENGINEERING METHODOLOGIES AND TOOLS A Prescription for Enhancing Success89 cited
  • 1992Re-Engineering Your Business81 cited
  • 1993Re-engineering your business76 cited
  • 1993GETTING READY FOR STRATEGIC CHANGE54 cited
  • 1994Customer-Centered Reengineering: Remapping for Total Customer Value47 cited
  • 1994Business Process Redesign: Hype, Hope Or Hypocrisy?43 cited

Cited by

  • 2012External and internal quality audits in higher education38 cited
  • 2001Integration of BPR and TQM: Past, present and future trends12 cited
  • 2014Effect of Enterprise Resource Planning Information System on Business Performance: An Empirical Case of Taiwan11 cited
  • 2021Preparing for Accelerated Third Order Impacts of Digital Technology in Post Pandemic Service Industry: Steep Transformation and Metamorphosis

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8 cited