Emerging Role of Public Librarians as E-Government Providers

Amelia N. Gibson · John Carlo Bertot · Charles R. McClure

37 citations0/0 files storedHawaii International Conference on System Sciences (HICSS)

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Library Science and Administration E-Government and Public Services Web and Library Services

Abstract

Libraries increasingly play an integral role as service providers in E-Government systems, but little has been done to assess the scope or trajectory of citizen needs in libraries. This multi-method exploratory study used a series of interviews, surveys, workshops and reference logs to identify trends in E-Government in public libraries, the E-Government support roles of public libraries, and citizen expectations from public libraries regarding E-Government services. The study found that librarians answered questions about the IRS and taxes, children and family services, and immigration services among others. Most patrons reported that they used the library for internet service because they did not have any other form of internet access.

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References

2003The multiple dimensions of the digital divide: more than the technology ‘haves’ and ‘have nots’2006Public access computing and Internet access in public libraries: The role of public libraries in e-government and emergency situations 2010Public Libraries and the Internet

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2010Transparency and technological change: Ensuring equal and sustained public access to government information 2010Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government 2013Delivering e-government services and transforming communities through innovative partnerships: Public libraries, government agencies, and community organizations 2014Connecting government, libraries and communities: Information behavior theory and information intermediaries in the design of LibEGov.org 2010Community-Based E-Government: Libraries as E-Government Partners and Providers 2011Implementing and Managing Public Library Networks, Connectivity, and Partnerships to Promote E-Government Access and Education 2014Public Libraries, Evaluation, and E-government 2011Developing strategic partnerships for national development: a case of Botswana

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