Empirical Analysis on Risk Factors of IT Service Management Project Implementation

Abstract

Firstly,this paper identifies the risk factors which result in the failure of implementing IT service management project, then they are sorted in accordance with the importance degree of risk, and discover the most critical 20 risk factors. Finally, Interpretive structural model (ISM) is applied to determine the causal relationship of 20 risk factors, and ISM model of risk factors of IT service management project implementation is constructed, and 6 root risk factors are identified.

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