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Applying fuzzy quality function deployment to identify service management requirements for customer quality needs
9 references·5 citing·32 second hop
Applying fuzzy quality function deployment to identify service management requirements for customer quality needs (2008)Applying fuzzy quality function deploymen…Management of customer relationship in business media-the case of the financial industry (2005)Management of customer relati…Fuzzy sets (1996)Fuzzy setsA fuzzy multi-criteria decision making method for technology transfer strategy selection in biotechnology (1994)A fuzzy multi-criteria decisi…Ranking fuzzy numbers with integral value (1992)Ranking fuzzy numbers with in…A fuzzy multi-criteria decision-making method for facility site selection (1991)A fuzzy multi-criteria decisi…Ranking fuzzy numbers with index of optimism (1990)Ranking fuzzy numbers with in…Ranking fuzzy numbers with maximizing set and minimizing set (1985)Ranking fuzzy numbers with ma…A review of some methods for ranking fuzzy subsets (1985)A review of some methods for …Fuzzy sets (1965)Fuzzy setsRETRACTED ARTICLE: Results of a comprehensive assessment of the quality of services to the population with the use of statistical methods (2021)RETRACTED ARTICLE: Results of…A three-dimensional house: extending quality function deployment in two organizations (2018)A three-dimensional house: ex…A fuzzy neural network combined with technical indicators and its application to Baltic Dry Index forecasting (2018)A fuzzy neural network combin…Applying fuzzy quality function deployment to evaluate solutions of the service quality for international port logistics centres in Taiwan (2012)Applying fuzzy quality functi…A proposed comprehensive framework for formulating strategy: a Hybrid of balanced scorecard, SWOT analysis, porter‘s generic strategies and Fuzzy quality function deployment (2011)A proposed comprehensive fram…Competitive strategy : techniques for analyzing industries and competitors : with a new introduction (1998)Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2003)Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2004)A framework for decision-making in investment alternatives selection (2013)Challenges and How to Overcome Them in the Formulation and Implementation Process of a Sustainability Balanced Scorecard (SBSC) (2022)A simple approach to ranking a group of aggregated fuzzy utilities (1997)Evaluation methodologies for technology selection (2000)Decision Making in a Fuzzy Environment (2007)Games and Decisions (2015)Fuzzy Sets and Systems - Theory and Applications (1980)An overview of operators for aggregating information (2003)The concept of a linguistic variable and its application to approximate reasoning—II (1975)Multi-criteria decision aid for the formulation of sustainable technological energy priorities using linguistic variables (2006)FMCDM with Fuzzy DEMATEL Approach for Customers' Choice Behavior Model (2007)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)The digital economy: promise and peril in the age of networked intelligence (1996)Net gain: Expanding markets through virtual communities (1999)An event driven approach to customer relationship management in e-brokerage industry (2003)Enabling eCCRM: content model and management for financial eServices (2005)CRM collaboration in financial services networks: a multi‐case analysis (2006)Reasonable properties for the ordering of fuzzy quantities (II) (2001)Ranking fuzzy numbers with an area between the centroid point and original point (2002)Deriving priorities from fuzzy pairwise comparison judgements (2003)A new multi-attribute decision making method: Hierarchical fuzzy axiomatic design (2008)Strategic logistics outsourcing: An integrated QFD and fuzzy AHP approach (2012)A new approach for ranking fuzzy numbers by distance method (1998)Extensions of the TOPSIS for group decision-making under fuzzy environment (2000)An approach for detecting, quantifying, and visualizing the evolution of a research field: A practical application to the Fuzzy Sets Theory field (2010)Science mapping software tools: Review, analysis, and cooperative study among tools (2011)Family resemblances: Studies in the internal structure of categories (1975)Basic objects in natural categories (1976)Soft set theory—First results (1999)
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References

  • 1965Fuzzy sets67,827 cited
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  • 1985A review of some methods for ranking fuzzy subsets939 cited
  • 1985Ranking fuzzy numbers with maximizing set and minimizing set873 cited
  • 1990Ranking fuzzy numbers with index of optimism251 cited
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  • 1994A fuzzy multi-criteria decision making method for technology transfer strategy selection in biotechnology177 cited
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Cited by

  • 2011A proposed comprehensive framework for formulating strategy: a Hybrid of balanced scorecard, SWOT analysis, porter‘s generic strategies and Fuzzy quality function deployment38 cited
  • 2018A fuzzy neural network combined with technical indicators and its application to Baltic Dry Index forecasting37 cited
  • 2012Applying fuzzy quality function deployment to evaluate solutions of the service quality for international port logistics centres in Taiwan11 cited
  • 2021RETRACTED ARTICLE: Results of a comprehensive assessment of the quality of services to the population with the use of statistical methods9 cited
  • 2018A three-dimensional house: extending quality function deployment in two organizations

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8 cited