Avaliação da qualidade do transporte coletivo da cidade de São Carlos

Abstract

The results of a three-step level of service evaluation of the public transportation service by bus in the city of São Carlos are presented in this work.The first evaluation was carried out directly with the system users through a field survey, in which the performance and the weights of the main level of service indicators were quantitatively measured.A second evaluation strategy made use of a methodology applied by the municipality of São Carlos to assess the quality of the service provided by the private bus operator.The third and final evaluation was based on quality standards specifically defined by Ferraz and Torres to assess the bus service in medium-sized cities.In that case, interviews with three experts were conducted.The analysis of the three evaluation methods provided elements to identify the main positive and negative aspects of the transit service in São Carlos and also suggestions for the system improvement.Those suggestions can be summarized as follows: improvement of street signs (vertical and horizontal), installation of more bus shelters with seats, up-to-date posting of transit routes and schedules at bus stops, more buses operating in peak periods, and redesign of the current routes for reducing the bus headways in specific areas of the city.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 4 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.