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In Defense of Citizen Evaluations as Performance Measures

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References

1979Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator326 cited
1983Subjective and Objective Measures of Police Service Delivery297 cited
1984Linking Objective and Subjective Measures of Performance196 cited
1982Urban Policy Making and Subjective Service Evaluations: Are They Compatible?127 cited
1976Sample surveys of the victims of crime119 cited

Cited by

2000How kids view cops The nature of juvenile attitudes toward the police301 cited
2004Linking confidence in the police with the performance of the police: Community policing can make a difference234 cited
2005Exploring the Basis of Citizens’ Attitudes Toward the Police224 cited
1996Public perceptions of state police: An analysis of individual-level and contextual variables204 cited
1991ACCOUNTABILITY AND LOCAL AUTHORITY ANNUAL REPORTS: THE CASE OF WELSH DISTRICT COUNCILS124 cited
2007Substantive Symbols: The Attitudinal Dimension of Black Political Incorporation in Local Government102 cited
2013Evaluating Urban Public Schools: Parents, Teachers, and State Assessments97 cited
2010Objective and Subjective Performance Measures81 cited
2009Accounting for Variation in Distrust of Local Police72 cited

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2008The Importance of Subjective Data for Public Agency Performance Evaluation71 cited

1996Community-Oriented Research in an Era of Community-Oriented Policing69 cited

2010Assessing Organizational Performance: Exploring Differences Between Internal and External Measures65 cited

2005The Condition of Community Streets and Parks: A Comparison of Resident and Nonresident Evaluations56 cited

2005Performance Measurement Versus City Service Satisfaction: Intra‐City Variations in Quality?*52 cited

2011Does Management Performance Impact Citizen Satisfaction?51 cited

2003The Case For The Inexperienced User49 cited