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We analyze a serial base-stock inventory model with Poisson demand and a fill-rate constraint. Our objective is to gain insights into the linkage between the stages to facilitate optimal system design and decentralized system control. To this end, we develop a closed-form approximation for the optimal base-stock levels. The development consists of two key steps: (1) convert the service-constrained model into a backorder cost model by imputing an appropriate backorder cost rate, and then adapt the single-stage approximation developed for the latter, and (2) use a logistic distribution to approximate the lead-time demand distribution in the single-stage approximation obtained in (1) to yield closed-form expressions. We then use the closed-form expressions to conduct sensitivity analyses and establish qualitative properties on system design issues, such as optimal total system stock, stock positioning, and internal fill rates. The closed-form approximation and most of the qualitative properties apply equally to the model with a backorder cost, although some differences do exist. Other results of this study include a bottom-up recursive procedure to evaluate any given echelon base-stock policy and lower bounds on the optimal echelon base-stock levels.
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