Client sA tisFACtiOn with the eARly st ARt seRViCe

Abstract

Early Start, funded under the Government’s Family Start initiative, is a home visitation service provided by trained family support workers designed to support, empower and assist families to address issues relating to child-rearing, parenting and family functioning. This paper examines a series of issues relating to client satisfaction with Early Start. A randomised field trial of programme efficacy involved a series of families receiving the Early Start service and a comparison series of families not receiving the service. At 36 months following trial entry, families who had received Early Start (n = 163) were asked about their satisfaction with the service. Client families reported generally high levels of satisfaction, similar for Mäori and non-Mäori. Higher levels of satisfaction were associated with increasing service duration and having fewer family support workers involved with the family.

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