UNDERSTANDING INDUSTRIAL CRISES[1]

Paul Shrivastava · Ian I. Mitroff · Danny Miller · Anil Miclani

421 citations0/0 files storedJournal of Management Studies

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Disaster Management and Resilience Public Relations and Crisis Communication Occupational Health and Safety Research

Abstract

ABSTRACT This article provides a conceptual framework for understanding industrial crises. These crises are organizationally‐based disasters which cause extensive damage and social disruption, involve multiple stakeholders, and unfold through complex technological, organizational and social processes. The characteristics of industrial crises are illustrated through a comparison of three diverse crises ‐ the Bhopal disaster, the Tylenol poisonings, and the explosion of the space shuttle Challenger. Relationships among these characteristics are presented in a model of industrial crisis. Some issues for further research are identified.

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