The evolution of expertise in decision support technologies: A challenge for organizations

Abstract

This study provides insight from an evolutionary perspective of expertise that has shaped the field of decision support technologies. The investigation sets out to reveal the changing landscape of expertise in supporting decision-making using technology and sheds light on the new role that experts will play in organizational decision-making. The results show significant changes in how decision-making is being made which challenge the traditional role of experts and non-experts. Finally, this paper explores opportunities from an artificial intelligence methodological standpoint in design for decision support technology integration and the added benefits for collective intelligence tools.

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