SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Learning to Control: Training and Work Organization in Australian Call Centres
5 references·0 citing·21 second hop
Learning to Control: Training and Work Organization in Australian Call Centres (2008)Learning to Control: Training and Work Or…From training reform to training packages (2003)From training reform to train…Work Organization, Control and the Experience of Work in Call Centres (2002)Work Organization, Control an…Taylorism, targets and the pursuit of quantity and quality by call centre management (2002)Taylorism, targets and the pu…On the Front Line (1999)On the Front Line(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops (1998)(Not) Hanging on the Telephon…Scales for the measurement of some work attitudes and aspects of psychological well‐being (1979)The Managed Heart: Commercialization of Human Feeling (1984)The measurement of well‐being and other aspects of mental health (1990)‘Subterranean Worksick Blues’: Humour as Subversion in Two Call Centres (2003)3 Critical Management Studies (2007)‘Being yourself ’ in the electronic sweatshop: New forms of normative control (2010)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)Institutional Theories of Organization (1987)Discipline and Punish: The Birth of the Prison. (1996)'Fun and surveillance': the paradox of high commitment management in call centres (2000)Future work design research and practice: Towards an elaborated model of work design (2001)The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers (2002)The Impact of Call Center Employees' Customer Orientation Behaviors on Service Quality (2008)New new technologies: the future and the present of work in information and communication technology (2014)New Technology, Work and Employment in the era of COVID‐19: reflecting on legacies of research (2020)Competence and Competency-based Training: What the Literature Says. (2009)A review of twenty years of competency‐based training in the Australian vocational education and training system (2010)Enhancing the standing of vocational education and the occupations it serves: Australia (2020)Sky Service: The Demands of Emotional Labour in the Airline Industry (2003)When Production and Consumption Meet: Cultural Contradictions and the Enchanting Myth of Customer Sovereignty (2004)Long Work Hours and Family Life (2006)
this work references cited by second hop

References

  • 1999On the Front Line303 cited
  • 1998(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops295 cited
  • 2002Work Organization, Control and the Experience of Work in Call Centres284 cited
  • 2002Taylorism, targets and the pursuit of quantity and quality by call centre management242 cited
  • 2003From training reform to training packages121 cited

Cited by

No citing works inside the corpus for this window.

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work