Article1997

Survivors' Information Seeking Following a Reduction in Workforce

Mary K. Casey · Vernon D. Miller · John R. Johnson

70 citations0/0 files storedCommunication Research

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Organizational Downsizing and Restructuring Public Relations and Crisis Communication Organizational Change and Leadership

Abstract

Although research on downsizing emphasizes surviving employees' reactions to organizational change, little attention is given to survivors' attempts to meet their information needs. This study of a national insurance company examines employees' information-seeking behaviors prior to and following a permanent reduction in force (RIF). Results indicate that an RIF (a) increases survivors' information deprivation and job insecurity and (b) is associated with the increased use of certain information-seeking strategies and the decreased use of others. In addition, survivors' need for feedback differentially affects their information-seeking efforts. The implications of the research findings and directions for future research are discussed.

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References

1984Research in Organizational Behavior 1975SOME EXPLORATIONS IN INITIAL INTERACTION AND BEYOND: TOWARD A DEVELOPMENTAL THEORY OF INTERPERSONAL COMMUNICATION 1978Universals in language usage: Politeness phenomena 1978Questions and politeness : strategies in social interaction 1986FEEDBACK-SEEKING IN INDIVIDUAL ADAPTATION: A RESOURCES PERSPECTIVE.1991INFORMATION SEEKING DURING ORGANIZATIONAL ENTRY: INFLUENCES, TACTICS, AND A MODEL OF THE PROCESS 1992ORGANIZATIONAL SOCIALIZATION AS A LEARNING PROCESS: THE ROLE OF INFORMATION ACQUISITION 1993Longitudinal study of the effects of information seeking on newcomer socialization.

Cited by

2003Economic crisis, downsizing and “layoff survivor's syndrome”2004Consumer Frustration in the Customer-Server Exchange: The Role of Attitudes Toward Complaining and Information Inadequacy Related to Service Failures 2007Downsizing Survivors' Communication Networks and Reactions: A Longitudinal Examination of Information Flow and Turnover Intentions 2020Initial and Longer-Term Change in Unit-Level Turnover Following Leader Succession: Contingent Effects of Outgoing and Incoming Leader Characteristics 2006INVITED MANUSCRIPT Organizational socialization A new theoretical model and recommendations for future research and HRM practices in organizations

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