Critical Factors Influencing E-Banking Service Adoption in Jordanian Commercial Banks: A Proposed Model

Ihab Ali El Qirem

20 citations0/0 files storedInternational Business Research

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Health, Technology, Consumer Behavior

Abstract

The primary purpose of this current research is to conduct an investigation into the factors affecting the acceptance of E-Banking by clients who have access to the internet and elicit the opinion of non-internet users about E-Banking. To develop a theoretical framework model for the current study, a literature review relating to the technology acceptance model (TAM) and its various adaptations is being undertaken. The E-Banking has been chosen as an innovative service, whose possible adoption by customers will be investigated. It is believed that the successful adoption of E-Banking will be cost and convenience beneficial for all stakeholders in the financial sector. The current research model purposes an extension to the technology acceptance/ adoption models that account essential factor influence E-Banking services adoption in the Jordanian commercial banks.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2003User Acceptance of Information Technology: Toward A Unified View1 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1993User acceptance of information technology: system characteristics, user perceptions and behavioral impacts 2000Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs About Information Technology Usage1 2001Extending the TAM for a World-Wide-Web context 1992Perceived Usefulness, Ease of Use, and Usage of Information Technology: A Replication

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2022Intellectual capital and innovation performance: the moderating role of big data analytics: evidence from the banking sector in Jordan 2020Challenge Management of Banking Services – with Special Reference to Virtual Banking Service Challenges 2016A Theoretical Discussion of Electronic Banking in Jordan by Integrating Technology Acceptance Model and Theory of Planned Behavior 2016Examining Small Business Adoption of Computerized Accounting Systems Using the Technology Acceptance Model

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