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Stop the Madness: The Insanity of ROI and the Need for New Qualitative Measures of Academic Library Success
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Stop the Madness: The Insanity of ROI and the Need for New Qualitative Measures of Academic Library Success (2011)Stop the Madness: The Insanity of ROI and…Users’ Satisfaction and Return on Investment (ROI) for Online Database Library Databases: A Malaysian Technical University Perspective (2016)Users’ Satisfaction and Retur…Asking Questions that Matter (2016)Asking Questions that MatterPerceived outcomes of public libraries in the U.S. (2015)Perceived outcomes of public …Unlocking the Potential of Library Generated Data to Assess Value, Impact, and Influence (2014)Unlocking the Potential of Li…Library return on investment: Defending the contingent valuation method for public benefits estimation (2013)Library return on investment:…Program Evaluation: Alternative Approaches and Practical Guidelines (1987)Scale Development : Theory and Applications (1991)Information grounds and the use of need‐based services by immigrants in Queens, New York: A context‐based, outcome evaluation approach (2004)How Do Public Libraries Assist Small Businesses in Rural Communities? An Exploratory Qualitative Study in Tennessee (2017)The values of public libraries: a systematic review of empirical studies of stakeholder perceptions (2020)Library support for emergency management during the time of natural disasters: Through the lens of public library Twitter data (2021)The value of academic Libraries: A comprehensive research review and report (2010)Library Impact Data Project: Looking for the Link between Library Usage and Student Attainment (2013)Library Use and Undergraduate Student Outcomes: New Evidence for Students’ Retention and Academic Success (2013)Judgment under uncertainty: Heuristics and biases (1982)Judgment Under Uncertainty: Heuristics and Biases. (1984)2. Public Goods: A Survey of Experimental Research (1995)Narratives and stories that capture the library’s worth (2015)LibQual+® as a predictor of library success: Extracting new meaning through structured equation modeling (2019)Social impact and return on investment from cultural heritage institutions: An application to public libraries in Colombia (2023)Methodological Issues and Practices in Qualitative Research (1993)Applications of Social Research Methods to Questions in Information and Library Science (2016)Ethnography in Student-Owned Spaces: Using Whiteboards to Explore Learning Communities and Student Success (2019)Making Space for the ‘Irrational’ Practice of Anthropology in Libraries (2020)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)
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  • 2015Perceived outcomes of public libraries in the U.S.31 cited
  • 2013Library return on investment: Defending the contingent valuation method for public benefits estimation20 cited
  • 2016Asking Questions that Matter14 cited
  • 2016Users’ Satisfaction and Return on Investment (ROI) for Online Database Library Databases: A Malaysian Technical University Perspective7 cited
  • 2014Unlocking the Potential of Library Generated Data to Assess Value, Impact, and Influence1 cited

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