ICT Outsourcing: Inherent Risks, Issues and Challenges

Abstract

Abstract:- The Malaysian government has worked together with non-governmental entities to develop and operate internal management systems as well as deliver public services to citizens. Much attention has been given to the computerization of government ministries and agencies to improve the government’s capacity to carry out its tasks and cope with the future challenges in order to achieve performance goals. The aims of this research are to determine the ICT services that are currently being outsourced and to describe the inherent risks, issues and challenges in ICT outsourcing in the Malaysian public sector. The findings from this research showed that network services is the most common ICT services activity that is being outsourced and that outsourcers who do not comply with contract has the most influence on ICT outsourcing inherent risks. The main issue raised in ICT outsourcing is the inappropriateness of ICT projects being outsourced. Through the findings, public sector organizations would be able to identify the most common ICT services outsourced, analyse the inherent risks, and address the issues that are being raised. In so doing, the potential impact of failure can be anticipated and dealt with accordingly.

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