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A METHODOLOGY FOR LABOR SCHEDULING IN A SERVICE OPERATING SYSTEM

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References

1983The Customer Contact Model for Organization Design434 cited
1954Traffic Delays at Toll Booths261 cited
1976Workforce Allocation in Cyclical Scheduling Problems: A Survey245 cited
1983Simple Approaches to Shift, Days-Off and Tour Scheduling Problems143 cited
1981The Service Sector of the U.S. Economy90 cited

Cited by

1998Freight Handling Personnel Scheduling at Air Cargo Terminals57 cited
2004Using Benders Decomposition to Implicitly Model Tour Scheduling53 cited
1996A Stochastic Goal Program for Employee Scheduling53 cited
1995Labor scheduling using NPV estimates of the marginal benefit of additional labor capacity49 cited
1997Overtime schedules for full-time service workers42 cited
2001An integer programming model for the weekly tour scheduling problem41 cited
1988IMPLICIT OPTIMAL AND HEURISTIC LABOR STAFFING IN A MULTIOBJECTIVE, MULTILOCATION ENVIRONMENT*41 cited
1991Equivalent Alternate Solutions for the Tour Scheduling Problem*41 cited
1996Overlapping Start-Time Bands in Implicit Tour Scheduling39 cited
1993Labor Utilization Effects of Labor Scheduling Flexibility Alternatives in a Tour Scheduling Environment

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39 cited