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Nursing on the line: Experiences from England and Quebec (Canada)
16 references·3 citing·39 second hop
Nursing on the line: Experiences from England and Quebec (Canada) (2005)Nursing on the line: Experiences from Eng…Understanding Organizations (2021)Understanding OrganizationsThe Managerial State: Power, Politics and Ideology in the Remaking of Social Welfare (2006)The Managerial State: Power, …Work Organization, Control and the Experience of Work in Call Centres (2002)Work Organization, Control an…Taylorism, targets and the pursuit of quantity and quality by call centre management (2002)Taylorism, targets and the pu…Edwards Revisited: Technical Control and Call Centres (2001)Edwards Revisited: Technical …Strategic segmentation in front-line services: matching customers, employees and human resource systems (2000)Strategic segmentation in fro…Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre (2000)Entrapped by the ‘electronic …'Fun and surveillance': the paradox of high commitment management in call centres (2000)'Fun and surveillance': the p…On the Front Line (1999)On the Front Line‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Beyond bureaucracy? Work organization in call centres (1998)Beyond bureaucracy? Work orga…(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops (1998)(Not) Hanging on the Telephon…System, Society and Dominance Effects in Cross-National Organisational Analysis (1995)System, Society and Dominance…Management and Labour in Europe: The Industrial Enterprise in Germany, Britain and France. 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References

  • 1980Contested Terrain: The Transformation of the Workplace in the Twentieth Century1,852 cited
  • 2006The Managerial State: Power, Politics and Ideology in the Remaking of Social Welfare1,040 cited
  • 1999‘An assembly line in the head’: work and employee relations in the call centre808 cited
  • 2000'Fun and surveillance': the paradox of high commitment management in call centres547 cited
  • 2000Entrapped by the ‘electronic panopticon’? Worker resistance in the call centre546 cited
  • 2021Understanding Organizations526 cited
  • 1995System, Society and Dominance Effects in Cross-National Organisational Analysis385 cited
  • 1998Beyond bureaucracy? Work organization in call centres331 cited
  • 1985Advances in International Comparative Management315 cited
  • 1999On the Front Line303 cited
  • 2001Edwards Revisited: Technical Control and Call Centres296 cited
  • 1998(Not) Hanging on the Telephone: Payment Systems in the New Sweatshops295 cited
  • 2002Work Organization, Control and the Experience of Work in Call Centres284 cited
  • 2002Taylorism, targets and the pursuit of quantity and quality by call centre management242 cited
  • 2000Strategic segmentation in front-line services: matching customers, employees and human resource systems

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241 cited
  • 1991Management and Labour in Europe: The Industrial Enterprise in Germany, Britain and France.230 cited
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    • 2011Beneath the glass ceiling: Explaining gendered role segmentation in call centres33 cited
    • 2011Identity on the line: constructing professional identity in a HR call centre31 cited
    • 2010Call Centres As Sites of Professional Practice: “Where Old Social Workers Go to Die”?9 cited