The Effect of Quality Management Practices on Organizational Performance in Jordan: An Empirical Study

Ali Bakhit Jaafreh · Abedalfattah Zuhair Al-abedallat

80 citations0/0 files storedInternational Journal of Financial Research

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Quality and Supply Management Quality and Management Systems Management Systems and Quality Improvement

Abstract

Quality management practices (QMPs) have been proposed to improve organizational performance and received substantial attention in recent researches. This study empirically examines the extent to which QMPs and Organizational performance are correlated and how QMPs impacts on organizational performance. In this study, a QMPs framework is developed according to a comprehensive literature review and represents a relationship between QMPs and Organizational performance through examining the effects of the six QMPs constructs on Organizational performance. Questionnaire using for collected data from the banking sector in Jordan and tested proposed model. The results of this study supported a model proposed.

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References

2003Research Methods for Business Students 1993Research methods for business: A skill building approach 2011International Organization for Standardization 1982Out of the Crisis 2000Research Methods for Business Students 1995Total quality management as competitive advantage: A review and empirical study 1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument

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