Gender matters in the global sourcing of service work

Debra Howcroft · Helen Richardson

26 citations0/0 files storedUniversity of Salford Institutional Repository (University of Salford)

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Employment, Labor, and Gender Studies Outsourcing and Supply Chain Management Digital Economy and Work Transformation

Abstract

This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities

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References

1994Risk Society, Towards a New Modernity 1991The Global City 2002The Power of Identity 1996The Social Shaping of Technology 1994Risk Society: Towards a New Modernity.1987The Social Shaping of Technology 2006The Sociology of Globalization 1999Global Feminization Through Flexible Labor: A Theme Revisited

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2019Understanding the interplay of institutional logics and management practices in impact sourcing

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